Last Updated: 3 July 2026

At Hymac-Direct, we respect your privacy and are committed to protecting your personal information.

Who We Are

Hymac-Direct is a UK online retailer specialising in workwear, personal protective equipment (PPE), safety footwear, outdoor clothing and casual clothing.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order with us.

Information We Collect

When you place an order or contact us, we may collect:

Your name
Billing and delivery address
Email address
Telephone number
Order details
Communications you send to us

How We Use Your Information

We use your information to:

Process and fulfil your orders
Arrange delivery through our suppliers and delivery partners
Contact you regarding your order
Process returns and refunds
Respond to customer enquiries
Meet our legal and accounting obligations
Improve our website and customer service

Direct Supplier Dispatch

Approximately 98% of our products are dispatched directly from our trusted suppliers. To fulfil your order, we may share your name, delivery address and contact details with the relevant supplier or courier. Your information is shared only for the purpose of processing and delivering your order.

We never sell or rent your personal information to third parties.

Payment Security

For your protection, Hymac-Direct does not store your credit or debit card details.

Payments are processed securely through trusted payment providers such as PayPal and any other payment gateways offered on our website.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

You can manage cookie settings through your browser at any time.

Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse or disclosure.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion where appropriate
Restrict or object to certain processing
Request a copy of your personal data

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Hymac-Direct

Email: info@hymac-direct.com

Telephone: 0330 311 2031

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.